Frequently Asked Questions
Everything you need to know about our ethically sourced beans and delivery process.
How do you ensure the quality of your green coffee beans?
We work directly with sustainable farms and cooperatives to source only Specialty Grade beans. Each batch undergoes rigorous moisture testing and sensory evaluation before being vacuum-sealed for shipment.
What is the shelf life of unroasted green coffee?
When stored in a cool, dry place away from direct sunlight, green coffee beans can maintain their peak flavor profile for 6 to 12 months. We recommend keeping them in their original breathable packaging or a dedicated airtight container.
How long does shipping take within the United States?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout if you need your beans sooner.
Do you offer wholesale pricing for commercial roasters?
Yes, we provide tiered pricing for bulk orders starting at 50lbs. Please contact our wholesale department via the 'Contact Us' page to set up a professional account and receive a custom quote.
What is your return policy for food products?
Due to the nature of raw agricultural products, we cannot accept returns on opened bags of coffee. However, if there is a quality issue or shipping error, please contact us within 14 days for a full replacement or refund.
Are your coffee beans organic and fair trade certified?
The majority of our catalog is Certified Organic and Fair Trade. We also carry 'Direct Trade' beans where we ensure farmers are paid significantly above market rates, even if they do not hold a formal certification.